Workplace Communications
The industrial worksite is home to a wide range of skill sets and personalities. The ability to communicate effectively strengthens interpersonal relationships, and that has been proven to increase job satisfaction levels, improve safety performance and enhance the level of operational teamwork efficiencies.
Managing Conflict
Personnel who have been trained to identify and diffuse conflict are better able to react in a professional manner when faced with situations that arise due to miscommunication or misunderstandings. Mismanaged conflict situations compromise safety, job performance and relationships. Knowing how to react keeps things on track and relationships intact.
Personality Awareness
This course provides an introduction to a process that measures and compares our perception of how we see ourselves, to how we are seen by others. The program rates high in terms of individual communication awareness breakthroughs and can be used as a team building exercise as well.
Goal Setting for Success
Everyone has aspirations and dreams; however, to realize them a goal must be set and a course of action embarked upon. Goal Setting For Success helps to identify realistic goals and provides the tools that will lead to their attainment. Transform the dreaded annual performance review into a goal setting opportunity and confidence builder.
Hazard Awareness
A fresh approach is used to establish an understanding of our senses and the role they play in our decisions. This includes our intuition and how it can be tapped into while employing the “Situational Adaptation” techniques. Our work activities have a mesmerizing effect on us and knowing how to break that spell enables us to better identify existing and new hazards, as they appear.
Professionalism In Field Service
As a service provider, your level of professionalism is measured against the standards established and experienced by your customer in totally unrelated industries. “Professional” is used to describe a high level of satisfaction with a service we have received. No matter what our area of expertise, we all work to meet someone else’s needs. Our success is dependant upon our customers’ and co-workers’ perceptions of our conduct during the performance of our work, more so than the work itself.